Crisis Care Information:
If you need crisis care, please utilize the following:
Emergency - 911, emergency room, or shelter
National Suicide Prevention Lifeline - Call or text 988
Domestic Violence - 800-799-7233 (SAFE)
Text "HOME" to 741741 for immediate support
You can also access help at:
Psychiatric Urgent Care
1801 Hickman Road, Des Moines
Hours: M-F 9:00 am-7:00 pm
UnityPoint Health – Behavioral Health Urgent Care
1250 East 9th Street, Des Moines.
10 a.m. to 8 p.m., 7 days a week
In response to COVID-19, Second Journey Counseling is providing services via Telehealth, or face to face, depending upon personal need and desire.
We are committed to providing ongoing services to support you during this time. Utilizing the option of Telehealth will mean that you have access to a completely private and confidential space from which to engage in your session via HIPAA compliant and secure platforms. If you would like to utilize the Telehealth option, please send an e-mail to Nancy at email@example.com,
or Kent at firstname.lastname@example.org and we will send you the instructions and link to access Telehealth services.
Should we agree to meet face to face, below are the precautions we are taking for face to face sessions to protect our clients and help slow the spread of the coronavirus.
Office seating in the waiting room and in therapy rooms have been arranged for appropriate physical distancing.
Per CDC guidelines, Regus building does not require masks for vaccinated individuals, and requests that non-vaccinated individuals wear a mask in the public areas.
Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
Hand sanitizer that contains at least 60% alcohol is available in the therapy room, the waiting room and at the reception counter.
You may wait in the waiting room, or wait in your car and come in right before your appointment.
Areas that are commonly touched are thoroughly sanitized after each use.
Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
Common areas are thoroughly disinfected at the end of each day.
Each client will sign a face to face informed consent.
As for insurance, please be informed that it is your responsibility to stay informed and up to date about your coverage for Telehealth, as it can vary from plan to plan. Gratefully, in general, insurance companies are wanting to support Telehealth services so that all will have the opportunity to gain needed services while practicing physical distancing.
It is our desire that you have the resources you need during these unprecedented times. Please reach out if you have any further questions and we will do our best to answer them. Kent and Nancy
Right to a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.