Emergency Contact Information:

If you need crisis care, please utilize the following:

  •  Emergency - 911, emergency room, or shelter

  • National Suicide Prevention Lifeline - 800-273-8255

  • Domestic Violence - 800-799-7233 (SAFE)

  • Text "HOME" to 741741 for immediate support 

You can also access help through Psychiatric Urgent Care at Broadlawns Hospital at 1801 Hickman Road in Des Moines M-F 9:00 am-7:00 pm or through UnityPoint Health – Behavioral Health Urgent Care which is open 10 a.m. to 8 p.m., 7 days a week and is located at 1250 East 9th Street in Des Moines. Phone number is 515-263-2632.  

COVID-19 Update:  March 2021

In response to COVID-19, Second Journey Counseling is providing services via Telehealth, or face to face, depending upon personal need and desire.  

 

We are committed to providing ongoing services to support you during this time.  Utilizing the option of Telehealth will mean that you have access to a completely private and confidential space from which to engage in your session via HIPAA compliant and secure platforms.  If you would like to utilize the Telehealth option, please send an e-mail to Nancy at nschornack@secondjourneycounseling.com,

or Kent at kentschornack@secondjourneycounseling.com

and we will send you the instructions and link to access telehealth services.

Should we agree to meet face to face, below are the precautions we are taking for face to face sessions to protect our clients and help slow the spread of the coronavirus.

 

  • Office seating in the waiting room and in therapy rooms have been arranged for appropriate physical distancing. 

  • My staff and I wear masks in public areas.

  • My staff maintains safe distancing.

  • Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.

  • Hand sanitizer that contains at least 60% alcohol is available in the therapy room, the waiting room and at the reception counter.

  • You may wait in the waiting room, with a mask on, or wait in your car and come in right before your appointment.

  • Pens and other areas that are commonly touched are thoroughly sanitized after each use.

  • Physical contact, such as shaking hands, is not permitted.

  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.

  • Common areas are thoroughly disinfected at the end of each day.

  • Each client will sign a face to face informed consent.

As for insurance, please be informed that it is your responsibility to stay informed and up to date about your coverage for Telehealth, as it can vary from plan to plan.  Gratefully, in general, insurance companies are wanting to support Telehealth services so that all will have the opportunity to gain needed services while practicing physical distancing.

It is our desire that you have the resources you need during these unprecedented times.  Please reach out if you have any further questions and we will do our best to answer them.  Kent and Nancy